Terms of Service

Last updated 19 August 2026.

ELBRASA is a trading name of Savouri Brands Ltd. When we say "we", "us" or "our" on this page, we mean Savouri Brands Ltd. When we say "the site" or "our services", we mean this website and everything on it: the products, the pages, the tools and the checkout. The site runs on Shopify.

These terms set out what you can expect from us and what we expect from you. They include some important bits about liability, so it's worth reading them rather than scrolling past.

By using the site or buying from us, you're agreeing to these terms and to our Privacy Policy. If you'd rather not, please don't use the site.

1. Using the site

You need to be 18 or over to buy from us. If someone under 18 uses the site on a device you own or manage, that's on you.

To order, you'll need to give us an email address, a billing address, payment details and somewhere to deliver to. Please make sure all of it is right and up to date, and that you're entitled to use the payment method.

If you create an account, keep your login details to yourself. Anything done through your account is treated as done by you. You can't sell, transfer or lend your account to anyone else.

2. Our products

We photograph and describe everything as accurately as we can, but colours and finishes look different on different screens, and these are hand made products in raw steel. Every bowl weathers differently and no two are identical. That's the nature of the material and we say so throughout the site.

We can change descriptions, discontinue products or limit quantities at any time, without notice.

3. Orders

When you place an order, you're making us an offer. The contract only exists once we accept it, which happens when we've taken payment and confirmed the order. Until then we can decline it.

Nearly everything we sell is built to order, so please check your order before you submit it. Once we've accepted it and it's gone into production, we may not be able to cancel it.

Your right to cancel and return is set out separately in our Returns and Refunds policy, and nothing on this page reduces that.

Our products are sold for your own use. If you're buying to resell or to export, email us first at hello@savouri.co and we'll talk properly.

4. Prices and payment

Prices can change without notice. The price you pay is the price shown when you place your order, and it's confirmed in your order email.

Prices on this site include VAT and delivery to UK addresses. If we've made an obvious pricing error, for example a fire pit listed at a fraction of its real price, we're not obliged to honour it, and we'll contact you and refund you in full if you've already paid.

5. Delivery

Delivery times we quote are estimates, not guarantees. Almost everything is built to order, and things outside our control (weather, carriers, customs) can add days.

The goods stay at our risk until they're delivered to you or to someone you've asked us to leave them with. If something is damaged in transit, it's our problem to sort, not yours. Tell us within 3 days of delivery, with photographs, and see our Returns and Refunds policy.

6. Fire safety and how you use what you buy

These are products that hold fire. Please read our fire safety page before you light one, and follow it.

We're responsible for the products being as described, of satisfactory quality and fit for purpose. We're not responsible for damage or injury caused by using them in a way we've told you not to: indoors, in a garage, under a gazebo, on decking without a base, with petrol or lighter fluid, or left burning unattended.

7. Our content

Everything on this site (text, photographs, video, layout and design) belongs to us, our suppliers or our licensors, and is protected by copyright and other intellectual property law in the UK and elsewhere.

You're welcome to use the site to shop. You're not welcome to copy, republish, scrape or resell our content, or to lift our product photography and copy for your own listings.

ELBRASA and Cook King are trademarks of their respective owners. Don't use them without written permission.

8. Things we don't control

The site may link to other websites or use tools built by other companies. We don't check them, we don't control them and we're not responsible for them. If you buy something from a third party after leaving our site, that's between you and them.

9. Our relationship with Shopify

ELBRASA is powered by Shopify, which enables us to provide the services to you. However, any sales and purchases you make in our store are made directly with ELBRASA. By using the services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and ELBRASA, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with ELBRASA.

10. Privacy

What we do with your personal information is set out in our Privacy Policy. Because the site is hosted by Shopify, Shopify also processes information about your visit, and some of that processing happens outside the UK.

11. Reviews, photos and anything else you send us

If you send us a review, a photograph, an idea or a suggestion, you're giving us permission to use it, free of charge, anywhere we like, including in our marketing. You keep owning it; we just get to use it.

By sending it, you're confirming it's yours to send, that it doesn't infringe anyone else's rights, and that it isn't defamatory, obscene or unlawful. We're under no obligation to publish it, keep it confidential, pay for it or reply to it, and we can remove anything we think crosses a line.

12. Mistakes on the site

Occasionally something on the site will be wrong: a price, a specification, a delivery estimate, a stock figure. We can correct errors and update or cancel orders placed against them, even after you've ordered. If we cancel, you get a full refund.

13. What you can't do here

Use the site lawfully and don't use it to harm anyone. Specifically, don't use it to break the law, infringe anyone's rights, harass or defame anyone including our staff, send spam, impersonate anyone, or mislead people.

Don't upload malware, don't scrape or bulk-extract our content, don't harvest other people's personal information, and don't try to get round our security or access restrictions. Automated tools, including AI agents, need to identify themselves as such in their user agent string, must not pretend to be human, must not defeat CAPTCHAs, and must respect any measures we use to limit them.

We can suspend or close your account at any time if you break these terms.

14. Warranties

Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other law that can't be excluded.

Subject to that, the site and its content are provided as they are. We don't warrant that the site will be uninterrupted, error free or secure, and information on the site is provided for general guidance rather than as advice you should rely on without checking.

15. Liability

We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the products, and for defective products under the Consumer Protection Act 1987.

Subject to that, we are not liable for losses that were not foreseeable at the time the contract was made, for losses not caused by any breach on our part, or, where you are buying as a business rather than as a consumer, for loss of profit, loss of business, business interruption or loss of business opportunity.

16. Indemnity

If you're using the site as a business, you agree to cover our reasonable losses, costs and legal fees arising from your breach of these terms, your breach of the law, or your misuse of the site. This clause doesn't apply to consumers.

17. Ending the agreement

We can withdraw or restrict access to the site at any time. You'll still owe us anything outstanding at that point.

Sections 7, 11, 14, 15, 16 and 22 survive, along with anything else that by its nature ought to.

18. If part of this doesn't hold

If a court decides any part of these terms can't be enforced, the rest still stands.

19. Everything else

If we don't enforce something straight away, we haven't given up the right to enforce it later.

These terms, together with the policies linked from them, are the whole agreement between us about your use of the site, and they replace anything said or written before.

You can't transfer your rights or obligations under these terms to anyone else without our written agreement. We may transfer ours, and we'll tell you if we do.

20. Changes

The current version of these terms is always on this page. We can change them, and material changes will be notified as the law requires. Carrying on using the site after a change means you accept it.

21. Law and courts

These terms are governed by the law of England and Wales, and any dispute goes to the courts of England and Wales.

If you live in Scotland or Northern Ireland, you can also bring proceedings in your own country's courts.

22. Who we are

Savouri Brands Ltd, trading as ELBRASA, 2 Camp Road, West Coker, Somerset BA22 8TB Registered in England and Wales, company number 13938931 VAT number GB 466 3609 69 Email hello@savouri.co

Questions about these terms go to hello@savouri.co.