Refund policy

Returns and refunds

If you're not happy with something, send it back. You've got 30 days from the day it arrives to tell us, and you don't need to give us a reason.

Email hello@savouri.co with your order number and we'll set the return up.

Sending it back

Returns go to:

Savouri Brands Ltd
c/o Sitruna Logistics
4A Buckland Road, Pen Mill Trading Estate
Yeovil, Somerset BA21 5EA

You arrange and pay for the return carriage on anything you've simply changed your mind about. Some of these are heavy, so get a quote from a courier that handles parcels over 20kg before you book anything, and use a tracked service so we both know where it is.

Condition

Have a proper look at it, the same as you would in a shop. Open the box, unfold the tripod, pick the bowl up. That's fine and it won't affect your refund.

What we can't take back is one that's been used. If a fire pit has had a fire in it, it's yours. And if something comes back damaged or worn beyond a reasonable inspection, we may reduce the refund to cover it.

Refunds

Once it's back with us and we've checked it over, we'll email you and refund within 5 to 10 working days to the card you paid with.

Damaged, faulty or wrong

Email hello@savouri.co within 3 days of delivery with your order number and a few photos, and photograph the packaging before you open it if you can. We'll replace it or refund you in full, and we cover the carriage both ways. This costs you nothing.

Your legal rights

Nothing here reduces your rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.